Privacy Policy

1. Introduction

Welcome to Ramchandra VARMA ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting the personal data of our users, creators, and their respective customers. This Privacy Policy outlines how we collect, use, store, and share information when you use our multi-channel social media automation services, website, and messaging tools.

2. Information We Collect

To provide our social media automation and messaging workflows, we may collect the following categories of data:

• Account Information: Full name, email address, billing details, and social media account usernames when you register for our services.
• Social Media & Integration Data: When you connect third-party platforms (e.g., Instagram, Facebook Messenger, WhatsApp, Telegram), we process authorized webhooks, comments, direct messages, and engagement metrics as permitted by each platform's official APIs.
• Log & Usage Data: IP addresses, browser types, timestamps, interaction logs, and platform performance data.

3. How We Use Your Information

We use the data collected for the following business purposes:

• Operating and maintaining automated chat flows, comment replies, and message redirects.
• Providing analytics, delivery metrics, and conversation logs to our registered creators and businesses.
• Ensuring compliance with Meta, WhatsApp, and Telegram API developer terms and policies.
• Improving our platform algorithms, reliability, and technical support services.

4. Third-Party Platform Integrations

Our service allows you to connect third-party messaging channels. Your use of these integrations is also subject to the privacy policies of those respective platforms (such as Meta Privacy Policy for Instagram and WhatsApp). We only access the data explicitly permitted by your authorization tokens and do not sell your conversational data to third parties.

5. Data Retention & Security

We implement robust technical and organizational security measures to safeguard your data against unauthorized access, loss, or alteration. Automated chat logs and lead data are retained only as long as your account remains active or as required to comply with legal obligations.

6. Your Rights (GDPR & CCPA Compliance)

Depending on your geographic location, you have the right to:

• Access, update, or request deletion of your personal data.
• Revoke social media OAuth permissions at any time via your social platform settings.
• Export your customer lead lists and conversation histories.

7. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in legal regulations, platform API updates, or our business practices. We will notify you of any material changes by posting the updated policy on this page.